A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A.
Quarterly Success Review build and delivery
B.
service introduction to confirm that they know how to submit service issues at the go live
C.
initial user group identified and their use cases confirmed
D.
customer's stakeholders and their business outcomes
E.
additional features that will align with the business outcomes
Since the customer will be deploying the solution over the next two weeks, it is important for the Customer Success Manager to ensure that the customer knows how to submit service issues in case any issues arise during the go-live process. This will help to ensure a smooth deployment process and minimize any potential downtime or disruptions.
The other choices are all important considerations, but they are not the immediate priority when the customer is about to deploy the solution.
It looks like we are in the onboarding phase. Here we validate the expected outcomes and the customer stakeholder map is one of the key assets. So the provided answer CD looks correct.
First of all I think they want a single answer, and here I expect B is the right one. When the customer goes live he should undertand how to request for services
upvoted 3 times
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