Exam 820-605 topic 1 question 82 discussion

Actual exam question from Cisco's 820-605

Question #: 82
Topic #: 1

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed- services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A. Adopt a lifecycle approach with a proactive review of service performance against KPIs.
B. Have the CSM define how value should be measured at the end of the contract period.
C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
D. Have the CIO define a clear IT strategy and implement the suggestions immediately.

Show Suggested Answer

Suggested Answer: A 🗳️

by Blackbelt at Jan. 12, 2022, 10:37 p.m.

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WesZ

1 year ago

Selected Answer: A

A. Adopting a lifecycle approach involves creating a structured process for managing the customer's journey, from onboarding to renewal and beyond.

upvoted 3 times

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Tanas

1 year, 6 months ago

Selected Answer: A

A is the correct one.

upvoted 1 times

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emski

2 years ago

Selected Answer: A

Keywords in the question are "best practice" and "prevention". So it's A

upvoted 1 times

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lpicardin

2 years, 3 months ago

Selected Answer: A

Never seen into the training. A is perfectly associate to the role of a CSM. So A !

upvoted 1 times

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GustavBP

2 years, 4 months ago

Selected Answer: A

C is wrong. The question asks "How to prevent the disagreement...". A lifecycle approach with a proactive review of service performance against KPIs is the right prevention of the last-moment disagreements.

upvoted 2 times

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Peppppe

2 years, 5 months ago

Correct is A.

upvoted 3 times

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Blackbelt

2 years, 5 months ago

Is a Mediator realy the best practice will help prevent this type of disagreement?

upvoted 1 times

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