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Exam 820-605 All Questions

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Exam 820-605 topic 1 question 82 discussion

Actual exam question from Cisco's 820-605
Question #: 82
Topic #: 1
[All 820-605 Questions]

The CIO of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed- services contract. The contract renewal process was delayed over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

  • A. Adopt a lifecycle approach with a proactive review of service performance against KPIs.
  • B. Have the CSM define how value should be measured at the end of the contract period.
  • C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.
  • D. Have the CIO define a clear IT strategy and implement the suggestions immediately.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Blackbelt at Jan. 12, 2022, 10:37 p.m.

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WesZ
10 months, 1 week ago
Selected Answer: A
A. Adopting a lifecycle approach involves creating a structured process for managing the customer's journey, from onboarding to renewal and beyond.
upvoted 3 times
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Tanas
1 year, 4 months ago
Selected Answer: A
A is the correct one.
upvoted 1 times
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emski
1 year, 10 months ago
Selected Answer: A
Keywords in the question are "best practice" and "prevention". So it's A
upvoted 1 times
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lpicardin
2 years, 1 month ago
Selected Answer: A
Never seen into the training. A is perfectly associate to the role of a CSM. So A !
upvoted 1 times
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GustavBP
2 years, 2 months ago
Selected Answer: A
C is wrong. The question asks "How to prevent the disagreement...". A lifecycle approach with a proactive review of service performance against KPIs is the right prevention of the last-moment disagreements.
upvoted 2 times
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Peppppe
2 years, 3 months ago
Correct is A.
upvoted 3 times
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Blackbelt
2 years, 3 months ago
Is a Mediator realy the best practice will help prevent this type of disagreement?
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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