[the same question as Q80]. I think A is the best answer, not C. The reference link states: "Good and timely account health scores will logically drive accuracy into your renewal forecast.", not "directly enables renewals". Above that, the question starts with "From a Customer Success Perspective...". Renewal is a sales success. Customer success is about getting the value from the solution provided. Addressing experience is relevant.
I Think it's A as well. Everyone is choosing C, however, just observing or monitoring the health score without taking any corrective actions, will not enable renewals.
The customer does not need to have access to the health score. The CSM does. He or she can address issues. The wording "From Customer Success perspective..." is not the same as "From customer perspective" and it does not imply that the customer should have access to the health score.
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