The correct answer is C - Contact Center
The Cisco link mentioned by drakanjm is referring to 'workplace collaboration' and yes - that is Unified Communications. However, the question is asking about customer collaboration which is a contact center solution. The below test is from a Cisco Press book written by Brian Morgan and Jason Ball
"Customer collaboration: Solution components aimed at customer interaction, such
as contact center applications and voice self-service products. This typically focuses
on Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center
Enterprise (UCCE) solutions for customer interaction."
Disagree..It refers to Unified communications and not Contact Center solutions.
"Modern collaboration solutions strive to make our ability to effectively communicate and work together even more seamless and effortless, whether we’re in the same office or across the world."
https://www.cisco.com/c/en/us/solutions/collaboration/what-is-collaboration.html
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Ratchet
5 years, 3 months agoCharlieD
5 years, 3 months agoRamkrishna
5 years, 7 months agodrakanjm
5 years, 3 months ago