Exam 820-605 topic 1 question 32 discussion

Actual exam question from Cisco's 820-605

Question #: 32
Topic #: 1

[All 820-605 Questions]

Refer to the exhibit. What does this health score indicate?

A. The customer is unlikely to renew this license.
B. The customer is unlikely to advocate for this product.
C. The customer needs to consume more of this product.
D. The customer needs to purchase more licenses.

Show Suggested Answer

Suggested Answer: B 🗳️

by Sudupulun at Feb. 16, 2022, 10:22 a.m.

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AmitModi

9 months, 4 weeks ago

Selected Answer: A

Health scores are often used to assess the overall health and satisfaction of a customer using a product or service. Based on the provided scores, a utilization score of 46 along with low scores in implement, use, engage, adopt, and optimize categories indicates that the customer might not be deriving significant value from the product or service. This lower overall health score implies potential dissatisfaction and, as a result, the customer might be unlikely to renew the license when it comes up for renewal.

upvoted 2 times

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Mike_Gale

1 year ago

B slightly over A

upvoted 1 times

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TamKhat

2 years, 1 month ago

Why not C; customer needs to use more of this product.

upvoted 1 times

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GustavBP

2 years, 3 months ago

I would slightly prefer B. The customer is using the solution, they are not aware of the advanced features, they do not have "trust and love". They will definitely not advocate the solution, maybe even renew.

upvoted 1 times

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Sudupulun

2 years, 3 months ago

Health Index includes.. Utilization, Quality, CX Sentiment, FIN value This seems out of scope or from old content. My choice is A

upvoted 3 times

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