Exam 820-605 topic 1 question 48 discussion

The answer correct is: C. reviewing installed base details D. consulting the health index

You're correct. The two examples of leveraging data to identify a customer barrier are: A. Evaluating feedback from the customer operations team: Gathering feedback from the customer operations team can provide insights into challenges or barriers they are facing while using the solution. Analyzing this feedback can help identify specific areas where adoption barriers might exist. C. Reviewing installed base details: Examining the details of the solution's installed base, such as usage metrics, patterns, and trends, can uncover potential barriers to adoption. This data can reveal if certain features are underutilized or if there are usage patterns that indicate challenges. The other options (B, D, and E) might involve data but are not as directly focused on identifying barriers to adoption in the context of this scenario.

Evaluating feedback from the customer operations team,can provide valuable insights into the customer's experience and any issues or challenges they may be facing. This feedback can be used to identify specific barriers or pain points that are impacting the customer's adoption or usage of the product or service. Reviewing installed base details,can also provide valuable data on the customer's usage patterns, such as which features or capabilities are being used most frequently, which users are most active, or which departments or teams are using the product or service. This data can be used to identify any gaps or areas for improvement, as well as to develop targeted training or support resources to help users overcome specific barriers to adoption.

A&C Evaluating feedback from the customer operations team,can provide valuable insights into the customer's experience and any issues or challenges they may be facing. This feedback can be used to identify specific barriers or pain points that are impacting the customer's adoption or usage of the product or service. Reviewing installed base details,can also provide valuable data on the customer's usage patterns, such as which features or capabilities are being used most frequently, which users are most active, or which departments or teams are using the product or service. This data can be used to identify any gaps or areas for improvement, as well as to develop targeted training or support resources to help users overcome specific barriers to adoption.

A&D Correct!

Feedback doesn't always translate into actual measurable data. A customer's feedback might be "I don't like your product!"...not much data there. While installed base reflects how much of the purchased product is actually being used, reflecting utilization of it.