IT Service Management (ITSM) minimizes handoffs, reduces duplication of issues, and optimizes processes by integrating the Cisco DNA Center platform into incident-management, change-management and problem-management systems. It also integrates the Cisco DNA Center platform into approval- and pre-approval chains, and it links the Cisco DNA Center platform with formal change- and maintenance-window schedules.
The platform also integrates with Reporting and Analytics capabilities for capacity planning, asset management, compliance control, and auditing. The Cisco DNA Center platform boosts IT efficiency and automation by integrating seamlessly with other IT systems through RESTful APIs.
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