Exam 220-1102 topic 1 question 138 discussion

Actual exam question from CompTIA's 220-1102

Question #: 138
Topic #: 1

While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

A. Send a quick message regarding the delay to the next customer.
B. Cut the current customer's time short and rush to the next customer.
C. Apologize to the next customer when arriving late.
D. Arrive late to the next meeting without acknowledging the time.

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Suggested Answer: A 🗳️

by minx98 at Feb. 26, 2023, 12:52 a.m.

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dvdlau

8 months ago

Selected Answer: A

A. Send a quick message regarding the delay to the next customer. This approach is professional and courteous, as it informs the next customer about the delay in advance, allowing them to adjust their expectations. It also shows respect for both customers’ time and helps maintain a positive relationship.

upvoted 2 times

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EddyNL

2 years, 1 month ago

Selected Answer: A

One could argue that sending a message cost time , and also you should apologize for being late. But the key words here are NEXT and QUICK. Therefore I believe it is A.

upvoted 3 times

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minx98

2 years, 2 months ago

is it not D?

upvoted 1 times

minx98

2 years, 2 months ago

I MEAN C

upvoted 1 times

SadRabbit

1 year, 5 months ago

It makes sense to apologize but informing them you will be late should be first so they know you are acknowledging that you're late and then you can apologize right after

upvoted 1 times

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Exam 220-1102 topic 1 question 138 discussion

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