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Exam 220-1102 topic 1 question 79 discussion

Actual exam question from CompTIA's 220-1102

Question #: 79
Topic #: 1

A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

A. Spam filter installation
B. Invalid registry settings
C. Malware infection
D. Operating system update

Show Suggested Answer

Suggested Answer: D 🗳️

by [deleted] at Feb. 26, 2023, 3:42 p.m.

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Ace_of_Spaded

Highly Voted 1 year, 3 months ago

Selected Answer: D

Answer is D, question makes no comment of the user recieving a registry error. Simply outlook wont open. Also the PC rebooted overnight in comptia language this means that the PC has updated the OS.

upvoted 12 times

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Raffaelloo

Most Recent 6 months, 2 weeks ago

Selected Answer: D

A recent update could include a fix for the problem of not being able to start Outlook. Check for and install any available updates, even if you cannot open Outlook. Select Help > Check for Updates. Choose Update to download and install all available updates

upvoted 1 times

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Nabilrrhmn

11 months, 2 weeks ago

Selected Answer: D

D. Operating system update. This is because operating system updates often require a restart to complete, and they could introduce changes that affect Outlook’s performance or stability. The other options are less likely because they are either unrelated to the restart or less common causes of Outlook problems.

upvoted 2 times

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Sebatian20

1 year ago

D Doesn't make sense. Outlook is part of Windows; why would an update break it's own application?

upvoted 2 times

FreddieB

7 months, 1 week ago

Im wondering the same thing. Comptia non sense

upvoted 1 times

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orsopdx

1 year, 1 month ago

ChatGPT thinks: The correct answer is A. Port forwarding. When a new SOHO router is installed, it is likely that the default settings of the router will prevent external users from accessing the company-hosted public website. Port forwarding is a technique used to allow external users to access resources on a private network. By configuring port forwarding on the router, traffic from the internet can be directed to the internal IP address of the web server hosting the company website.

upvoted 1 times

Delawasp

1 year ago

ChatGPT thinks: B. Invalid registry settings is the MOST likely reason Outlook has stopped functioning. Invalid registry settings are a common cause of Outlook issues, and changes to the registry can occur during system updates or software installations. If the computer restarted overnight, it is possible that the registry settings were changed during the restart, causing Outlook to stop functioning. While malware infections and spam filters can also cause issues with Outlook, they are less likely to be the cause in this scenario. An operating system update could potentially cause issues with Outlook, but it is less likely than invalid registry settings.

upvoted 1 times

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[Removed]

1 year, 2 months ago

The compatibility between the application and the operating system would've changed. Only logical answer.

upvoted 2 times

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rah555

1 year, 2 months ago

Selected Answer: D

Answer : D

upvoted 2 times

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[Removed]

1 year, 4 months ago

Selected Answer: B

Refer to technewstoday.com - "The “Invalid Values for Registry” error occurs when opening a Microsoft Store app, such as Photos, if there are some errors on its corresponding registry entries. You’ll usually encounter this issue after you upgrade your system or update the app. An update or upgrade should replace the previous incompatible registry entries and set up new ones."

upvoted 4 times

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