Exam 220-1101 topic 1 question 152 discussion

Actual exam question from CompTIA's 220-1101

Question #: 152
Topic #: 1

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

A. Reinstall the operating system.
B. Configure a new RAID array.
C. Report the status of the drive and close the ticket.
D. Consider another possible cause of the issue.
E. Restore the latest backup of the system.

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Suggested Answer: D 🗳️

by mr_reyes at March 2, 2023, 2:23 p.m.

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Tomeq

Highly Voted 1 year, 9 months ago

Selected Answer: D

The technician established the theory of probable cause and tested it and did not confirm - the hard drive worked. So now he needs to re-establish a new theory or escalate a problem. " 3. Test the theory to determine the cause: Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, re-establish a new theory or escalate." Learn CertMaster CompTIA

upvoted 6 times

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mr_reyes

Highly Voted 1 year, 10 months ago

Selected Answer: D

Wouldn't the next step be to take a step back and consider other issues?

upvoted 5 times

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StudioKira

Most Recent 1 year ago

Selected Answer: D

If the first theory was wrong then ya got to try again.

upvoted 1 times

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