Exam N10-008 topic 1 question 321 discussion

A change management policy

A change management policy would have prevented an issue like this new change causing issues that no one was prepared for. This is a preventative measure to prevent an incident from occurring so an incident response is not needed. Standard Operating Procedure is the basics of how something should be handled whether there is an incident, or a need for change to be implemented. System Life Cycle outlines how long a standard system should go on for.

My answer is A - Change management

I think its A. Cause it was said to prevent this...

ChatGPT: The network manager would like to prevent a similar network outage from occurring in the future, which indicates a need for preventive measures. The incident has already occurred, so an incident response plan may not be sufficient on its own to prevent future incidents. A system life cycle document outlines the various stages of a system's development, and while it may include a section on upgrades, it may not provide specific guidance on how to prevent network outages during upgrades. Therefore, the best answer is A. Change management. Change management policies outline procedures for making changes to IT infrastructure, such as upgrades, to minimize disruptions and ensure that changes are implemented in a controlled and consistent manner. By creating a change management policy, the network manager can establish procedures for upgrading firmware and other changes, which can help prevent network outages and minimize their impact on users.