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Exam 220-1101 topic 1 question 151 discussion

Actual exam question from CompTIA's 220-1101
Question #: 151
Topic #: 1
[All 220-1101 Questions]

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

  • A. Attempt to reinstall the application.
  • B. Verify the system functionality.
  • C. Test the functionality of the antivirus.
  • D. Complete the final report.
  • E. Determine the source of the installation file.
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Suggested Answer: E 🗳️
by kevgjo at March 12, 2023, 1:29 a.m.

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alforg03
5 months, 1 week ago
Selected Answer: E
The right answer is E.
upvoted 1 times
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Tomeq
1 year ago
Selected Answer: E
Because the files of the application that did not work were different than those on the other computers means that could come from another source and the application did not work. Attempting to reinstall does not make sense if the app did not work. The only logical answer for me is to determine the source that could be not legitimate or corrupt. I would run these files with Virus Total scan: https:// www.virustotal.com
upvoted 4 times
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Biancoega10
1 year, 1 month ago
I think that I should check the source from which the program was downloaded since in the question it indicates that the files are different from those of other PCs that contain the same program.
upvoted 4 times
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kevgjo
1 year, 1 month ago
had this one on my exam, whats the answer?
upvoted 1 times
trustT
1 year, 1 month ago
E would be the answer
upvoted 2 times
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