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Exam CV0-002 topic 1 question 9 discussion

Actual exam question from CompTIA's CV0-002

Question #: 9
Topic #: 1

A company purchased a SaaS CRM application. The signed SLA meets year-round performance requirements. Three months after deployment, customers start reporting a slow application response time. System availability, connectivity, and proper functionality still meet the SLA. Which of the following is MOST likely the reason for the poor response time?

A. Incorrect business requirements are invalidating the testing results.
B. Bandwidth restrictions are causing poor performance.
C. The application version is causing compatibility issues.
D. Inadequate documentation is affecting the user interface.

Show Suggested Answer

Suggested Answer: C 🗳️

by Sakmoto at Dec. 13, 2019, 3:26 p.m.

Comments

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Sakmoto

Highly Voted 5 years, 6 months ago

Answer is B. Bandwidth Restrictions. SLA's might meet performance requirements but the ISP handles bandwidth not the SaaS provider

upvoted 9 times

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Adonist

Highly Voted 4 years, 10 months ago

I believe it's A

upvoted 6 times

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kiev17

Most Recent 1 year, 6 months ago

I feel like it's B because speed is the only reported issue. Other SLAs are being met

upvoted 1 times

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xparta300

4 years, 2 months ago

looking more into this and it can't be A. because the company is using a SaaS application and the only thing that can be set in an SLA is the availability and share responsibilities on the security. This means the CSP is still meeting the SLA requirements and the problem is happening on the Company bandwidth. https://searchcloudcomputing.techtarget.com/tip/Negotiate-a-SaaS-SLA-for-compliance-uptime-considerations

upvoted 1 times

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xparta300

4 years, 2 months ago

The answer is B. SLA is still met even after three months from the deployment. this means the problem is caused by a technical issue, not a poor business requirement. It wouldn't be an application version issue because they bought from a SaaS provider and the customer only handles the connection to the cloud(ISP), the data, and users.

upvoted 2 times

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JGreen

4 years, 3 months ago

A is the answer.

upvoted 4 times

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bossman2

4 years, 4 months ago

C is the correct answer. The question is taking about SaaS CRM Customer relationship management application.

upvoted 1 times

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snota45

5 years ago

I agree it is B, while the SLA might still be being met bandwidth is still the most likely reason.

upvoted 2 times

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night00

5 years, 1 month ago

of the given choices here, im saying the answer is B

upvoted 2 times

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lupinart

5 years, 2 months ago

Wouldn't the answer be A since system availability, connectivity, and proper functionality rules out the other answers. While I agree that ISP does handle bandwidth, if the company goes in with incorrect data to test the SLA, they would be set up for failure.

upvoted 3 times

KNOPPER

4 years, 7 months ago

The cause of poor response time would be a technical issue not a planning issue. With this working for 3 months, something technical is occurring. B is a good technical explanation to cause a poor response time and is not the same as connectivity. You can be connected but have slow transfer speeds. Gonna go with B.

upvoted 2 times

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