A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?
This website can be verified as Online probably through ping.
The most likely issue is that it's data cache is full & needs to be cleared, this can be done by clicking the settings tab that is usually represented by three dots, or lines, go to "more tools" & the pop-out dialog box should have option for clearing browsing data cache. This can also be done by pushing CTRL+SHIFT+DEL while in your web browser.
all of the other options would not help the user access a specific website. therefore the only answer thats makes any sense is B
upvoted 3 times
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