Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 187 discussion

Actual exam question from CompTIA's 220-1102

Question #: 187
Topic #: 1

SIMULATION
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Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

INSTRUCTIONS
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Click on individual tickets to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the ‘Issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the ‘Verify/Resolve’ drop-down menu.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Show Suggested Answer

Suggested Answer:

by kevgjo at April 1, 2023, 4:32 p.m.

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IDTENT

Highly Voted 1 year, 3 months ago

As per CompTIA's own textbook, pages 441-442: If the disk’s presence is reported by the system firmware but Windows still will not boot, use a startup repair tool to open a recovery mode command prompt, and use the bootrec tool to try to repair the drive’s boot information. I believe the high priority ticket answer is Corrupt OS, Windows Recovery Environment & bootrec based on this specific explanation in CompTIA's textbook.

upvoted 12 times

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Dros345

Highly Voted 1 year, 2 months ago

Ticket 2: Cannot connect to shared resource Remap to drive net use

upvoted 8 times

Dros345

1 year, 2 months ago

net use command is a Command Prompt command used to connect to, remove, and configure connections to shared resources

upvoted 2 times

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Hopeful_help

Most Recent 9 months, 3 weeks ago

Hope this reference helps to understand the first ticket. https://partitionwizard.com/partitionmagic/bootmgr-is-missing.html

upvoted 1 times

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Mango7

1 year, 3 months ago

can anybody explain for both tickets? please

upvoted 3 times

Naikba

1 year, 3 months ago

yes pleasee anyone

upvoted 2 times

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EngAbood

1 year, 5 months ago

isnt th BSOD ?? its saying error message , perhaps with code , i cant see the attachement >>>)_

upvoted 2 times

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Hoshi1215

1 year, 10 months ago

Can't see the attachment. Just wonder if there are some critical info in it :S

upvoted 2 times

IDTENT

1 year, 3 months ago

There isn't any actionable info in that screen, just a blue screen indicating boomgr not found.

upvoted 1 times

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kevgjo

1 year, 10 months ago

Anyone think these are all correct?

upvoted 2 times

Hoshi1215

1 year, 10 months ago

I have found another website suggesting that the answer for the first ticket is: 1) Corrupt OS 2) Reinstall Operating System 3) chkdsk Here is the source: https://vceguide.com/hotspot-2423/ Still not sure which one is correct :(

upvoted 4 times

kevgjo

1 year, 10 months ago

I dont think its chkdsk, bootrec has to do with repairing the operating system. I'm not sure as far as the resolution though reinstalling the operating system. It could still be repair installation.

upvoted 2 times

Hoshi1215

1 year, 10 months ago

Thanks for replying me. I have checked with my technician buddy and he also believes that the resolution should be repair installation and use bootrec to verify.

upvoted 8 times

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2FkinBored

1 year, 10 months ago

yes they are.

upvoted 2 times

kevgjo

1 year, 10 months ago

you sure about that

upvoted 3 times

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