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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 176 discussion

Actual exam question from CompTIA's 220-1102
Question #: 176
Topic #: 1
[All 220-1102 Questions]

A technician has verified that a user's computer has a virus, and the antivirus software is out of date. Which of the following steps should the technician take NEXT?

  • A. Quarantine the computer.
  • B. Use a previous restore point.
  • C. Educate the end user about viruses.
  • D. Download the latest virus definitions.
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Suggested Answer: A 🗳️

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Chosen Answer:
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Highly Voted 1 year, 1 month ago
Selected Answer: A
Answer is def A. 6 steps of Virus Removal according to Jason Dion Verify the infection Quarantine the system Update antimalware software Scan and remove infection Schedule ongoing updates Enable system restore and create a restore point.
upvoted 11 times
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Joshuauu
Highly Voted 1 year, 1 month ago
Selected Answer: A
Quarantine should be the answer, right?
upvoted 8 times
eball04
1 year, 1 month ago
I’m thinking A also
upvoted 1 times
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Footieprogrammer
Most Recent 8 months, 3 weeks ago
Selected Answer: A
Quarantine and then update
upvoted 1 times
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Mehsotopes
9 months, 1 week ago
Selected Answer: D
Best bet (if possible) would be to install the latest update by thumb drive, but many antivirus programs require Internet connection to receive latest updates and virus definitions which may be why you still need internet connection to get that update, and then quarantine computer.
upvoted 2 times
Perpendicular
7 months, 2 weeks ago
I would quarantaine first, then secure boot with network options, connect to seperate network or cellular connection and update antivirus.
upvoted 3 times
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RoPsur
10 months, 2 weeks ago
Selected Answer: D
The way the scenario was presented at face value, the technician is already at the scan and removal step. In other words, the workstation is already quarantined.
upvoted 5 times
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racoononice12
1 year ago
Selected Answer: A
He literally verified it has a virus. so I'm going with A
upvoted 1 times
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titan90279
1 year ago
I would vote A as well unless the question is indicating that since you know the antimalware software is out of date, you are already on the Remediate step and have already quarantined the system. Needs more context
upvoted 1 times
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kevgjo
1 year, 1 month ago
Selected Answer: A
Definitely A
upvoted 2 times
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TonyaH
1 year, 1 month ago
I would do A first if it is on a network, you don't want it to infect the whole network. Then I would do D.
upvoted 3 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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