A technician has verified that a user's computer has a virus, and the antivirus software is out of date. Which of the following steps should the technician take NEXT?
Answer is def A.
6 steps of Virus Removal according to Jason Dion
Verify the infection
Quarantine the system
Update antimalware software
Scan and remove infection
Schedule ongoing updates
Enable system restore and create a restore point.
Best bet (if possible) would be to install the latest update by thumb drive, but many antivirus programs require Internet connection to receive latest updates and virus definitions which may be why you still need internet connection to get that update, and then quarantine computer.
The way the scenario was presented at face value, the technician is already at the scan and removal step. In other words, the workstation is already quarantined.
I would vote A as well unless the question is indicating that since you know the antimalware software is out of date, you are already on the Remediate step and have already quarantined the system. Needs more context
I would do A first if it is on a network, you don't want it to infect the whole network. Then I would do D.
upvoted 3 times
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