A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
C. Scratched scanner glass
If lines appear only on copied pages but not on printed pages sent directly to the copier, it's likely that the issue is related to the scanner glass. Scratches or dirt on the scanner glass can result in lines or artifacts appearing on the scanned/copy output. Cleaning or replacing the scanner glass would be necessary to resolve this issue.
So you are changing your original answer then?
Yes, I am changing my original answer. Based on the information provided, a scratched scanner glass is the most likely cause of the lines appearing on copied pages. This is because the scanner directly captures the image, and any imperfections on the glass will be reflected in the copied output.
This is GG changing answer since I pointed out that copies are made by the scanner (original response was D)
This one is trying to trick you by using the typical words associated with drums "vertical lines." You need to pay close attention to all of the information given in the question.It states that print jobs being sent DIRECTLY to the printer render and print correctly, but when copying pages there are lines on the results. The drum is fine because the issue only applies when copying, so the scanner glass must be scratched.
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