Exam 220-1101 topic 1 question 150 discussion

Actual exam question from CompTIA's 220-1101

Question #: 150
Topic #: 1

A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?

A. Verify the power rating of the charger.
B. Ensure all unnecessary connectivity features are disabled.
C. Check that all missing smartphone OS updates are applied.
D. Complete a factory reset of the phone.

Show Suggested Answer

Suggested Answer: A 🗳️

by Tomeq at April 12, 2023, 9:41 p.m.

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RoRoRoYourBoat

1 year, 4 months ago

Selected Answer: D

Not gonna lie they definitely got me with the wording on this one until I read it over about 5 times. key word CABLES* not charger. answer is D

upvoted 1 times

twentythirdcentury

7 months, 2 weeks ago

Answer is A

upvoted 1 times

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JMLorx

1 year, 5 months ago

Selected Answer: A

They tried to be sneaky and say the cable was changed but not the plug (charger) itself haha

upvoted 3 times

okayhey

1 year, 4 months ago

Oh wow, didn't catch that, good one.

upvoted 2 times

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StudioKira

1 year, 5 months ago

Selected Answer: A

The question says they are changing the cables not the charger

upvoted 1 times

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Tomeq

2 years, 2 months ago

Selected Answer: A

Wall outlets and charging cable has been already tested. The First what I would check is the wattage rating of the charger. Sometimes It happens that the charger might come with the wrong wattage rating which might slow down the charging process. If the wattage rating is correct next option would be B; If the problem still continues then option C; And finally if all of them will not fix an issue the factory reset of the phone. If the issue still exists then the battery is faulty and you need to return it to a vendor.

upvoted 3 times

Yomijohnson

1 year, 12 months ago

But the question says that the charging cable is swapped meaning that other charging cables has been used but having the same result of slow charging.

upvoted 1 times

Emekus

1 year, 8 months ago

The cables but NOT the charger.

upvoted 2 times

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