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Exam N10-008 topic 1 question 474 discussion

Actual exam question from CompTIA's N10-008
Question #: 474
Topic #: 1
[All N10-008 Questions]

A customer calls the help desk to report that a Windows PC is unable to open any websites or access any server shares. The help desk technician suspects there is an issue with the configuration. Which of the following commands should the technician issue FIRST to troubleshoot the issue?

  • A. tracert
  • B. netstat
  • C. arp
  • D. ipconfig
  • E. nmap
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Suggested Answer: D 🗳️
by famco at April 20, 2023, 10:48 p.m.

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rah555
Highly Voted 5 months, 3 weeks ago
Selected Answer: D
D. ipconfig is the command that the help desk technician should issue first to troubleshoot the issue with the Windows PC. The ipconfig command is used to display the IP configuration of a network interface on a Windows system. By running ipconfig, the technician can check if the PC has a valid IP address, subnet mask, default gateway, and DNS server settings. This information will help identify any configuration issues that may be causing the problem with accessing websites or server shares.
upvoted 9 times
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Lamboryota
Most Recent 5 months, 4 weeks ago
can someone explain why nmap does not work in this case? I am new to this subject, and I am not quite sure why ipconfig is the only one works.
upvoted 1 times
rah555
5 months, 3 weeks ago
In the given scenario, where a customer is unable to open websites or access server shares on a Windows PC, the issue is more likely related to the PC's network configuration or connectivity rather than network-wide scanning. Therefore, the ipconfig command would be more appropriate as it directly provides information about the PC's IP configuration, which is often the starting point for troubleshooting network connectivity problems on a specific device.
upvoted 5 times
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famco
6 months, 2 weeks ago
I will definitely look for the ipconfig details and check the DNS, IP, Subnet and Gateway (assuming the resources he is trying are outside the local LAN)
upvoted 4 times
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