Exam PK0-005 topic 1 question 35 discussion

Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window. Customer notification is a communication activity that informs the customers about any issues or changes that may affect their satisfaction or expectations. Customer notification can help to maintain trust, transparency, and goodwill with the customers and prevent any negative impacts on their business operations or experience.

Customer notification. It appears the notification that was initially sent did not satisfy the executive and he needed additional information, hinting that it needs to be changed / updated to prevent the executive reaching out during downtime.

Rollback plan, the customer notification worked just fine. The project needed to have a backup plan to prevent even getting to notification of extended downtime. Remember, the client is already within expectation during the downtime and the project needs to focus on getting back up ASAP. Notifications are not a cause for concern as they were triggering within expectations.

Among these options, "Customer Notification" (Option C) would be the most appropriate item to add to the issue log in this specific context. The issue seems to center around stakeholders not being adequately informed about the extended downtime, and therefore a lack of or insufficient customer notification would be the closest match for the problem that needs to be resolved.

The correct answer is C. Customer notification. After a release, if there is an extension of the downtime after the scheduled window, it is important to notify the customers about the change in schedule. This will help manage their expectations and reduce the impact of the extended downtime. A customer notification should be added to the issue log to ensure that this step is taken

C is correct