Exam 220-1102 topic 1 question 129 discussion

A technician should instruct the user to B. close out of the site and contact the bank. The error message indicates that the security certificate presented by the website does not match the address of the website the user is trying to access. This could be due to a misconfiguration on the website's end or a potential phishing attempt. In either case, it is not safe to continue to the site, and the user should contact the bank to verify the website's legitimacy. Clearing the browser cache or updating the browser would not resolve this issue.

Clear the browser cache (Option A): The error message suggests a mismatch between the website's security certificate and the actual website address. Clearing the browser cache can help resolve issues related to cached or outdated information, including certificates.

B. close out of the site "Security certificate problems may indicate an attempt to fool you or intercept data you send to the server. We recommend that you close this webpage and do not continue to this Web site." Reference from Microsoft Support: https://support.microsoft.com/en-us/topic/-there-is-a-problem-with-this-website-s-security-certificate-when-you-try-to-visit-a-secured-website-in-internet-explorer-0b8931a3-429d-d0e2-b38f-66b8a15fe898

The technician should instruct the user to clear the browser cache and contact the bank (option A). This error indicates that the website the user is visiting is not the correct website and is likely due to a cached version of the website being stored in the user's browser. Clearing the browser cache should remove any stored versions of the website and allow the user to access the correct website. The user should also contact the bank to confirm that they are visiting the correct website and to report the error.