Exam 220-1102 topic 1 question 197 discussion

It asks for the FIRST step. Checking for updates is easy to do and the least invasive.

B. Check for application updates. When a frequently used application becomes unresponsive after a mobile device's OS update, the first troubleshooting step should be to check if there are any updates available for that specific application. It's possible that the application developer has released an update to address compatibility issues with the new OS version. Updating the application may resolve the problem without the need for more drastic measures like rolling back the OS, deleting the application's cache, or uninstalling and reinstalling the application.

You will want to first ensure that the application is up to date, if that is established, then you'll want to clear the application's cache.

OBJ-3.4: To solve an issue with a mobile application, you should normally attempt the following steps. First, clear the application cache since this locally stored information can become glitchy and cause an app to crash. If you have two of the same smartphones having the same issue, it is unlikely to be the application cache causing the issue. In this case, the technician would then attempt to update the OS of the smartphones. Updating the operating system can minimize compatibility issues and fix crashing applications. Third, you can try reinstalling the application if the other two options don't work.