Exam 220-1102 topic 1 question 213 discussion

From removing it you'll know what caused it or not

both and A. and B. seem correct to me. CompTIA questions are so bad that Im thinking this is my last CompTIA cert.

Restoring the device to factory settings is crucial to eliminate any potential malicious configurations or unauthorized access that may have contributed to the leaked data. It effectively removes all data and applications, resetting the device to its original state. This step helps in identifying if the leak was due to a compromise in the device itself or through the installed applications.

B is correct Unauthorized software increases the risk of outsiders gaining access to sensitive data. Any software that is not authorized is likely managed without proper patching, updates, configurations, and security protocols

According to chatgpt: The next step the technician should take to find the cause of the leaked data and address the security issue is: A. Restore the device to factory settings. Restoring the device to factory settings (also known as a factory reset) will remove all installed applications, data, and configurations, effectively wiping the device clean. This is a crucial step because it will remove any potential malware or unauthorized applications that might be causing the data leakage and remove any suspicious configurations. It's a comprehensive measure to ensure the device is in a clean and secure state.

C. Disable the ability to install applications from unknown sources. Disabling the ability to install applications from unknown sources is a crucial step because it prevents the installation of potentially malicious apps that may have contributed to the data leak. By doing this, you can enhance the security of the device and reduce the risk of further data breaches.

b , c are correct for me , sooooooooo ??

The application coming from an unknown location should have never existed in the first place and phone has likely been rooted and jailbroken.