Exam PK0-005 topic 1 question 133 discussion

In this scenario, since the issue involves a missed turnaround time and a breakdown in the escalation process, it's important to review the escalation path.

Key is "the document". Escalation path is a part of the communications plan/document.

The correct answer is C. Escalation path. The escalation path is a document that outlines the steps that should be taken when a problem arises in a project. It specifies who should be notified and when, and it also defines the actions that should be taken at each stage. In this case, the team member has stated that they requested the support of the management team on time. However, the support was not provided, which has caused the turnaround time to be exceeded. The escalation path will help to identify who should have been notified of the problem and when, and it will also help to determine what actions should have been taken.

If think straitly, I will go for C. For me, I will read the past threads and see the escalate path. wrong escalate path=>unsync the result.

This is hard to answer because the escalation path is a part of the communication plan and is used to escalate issues between stakeholders, pm, team members and resources.

I'm not sure C or D - The Communication Plan outlines the communication protocols, channels, and stakeholders involved in the project. It specifies the frequency, methods, and escalation paths for communicating project updates, issues, and requests for support. By reviewing the Communication Plan, the project sponsor can gain insights into whether the management team was appropriately informed and engaged in a timely manner. It can help determine if there were any breakdowns in communication, whether the escalation path was followed correctly, and if the necessary support from the management team was indeed requested on time.