It has to be A however its not a great solution. Its the least worst solution really. Having worked in tech support you would definatly confirm the email is now working before closing the ticket and while you might email the telecom company to advise of issue its not the next thing you would do. And B is laughably wrong!
The answer is A. Explaining why the port change fixed the issue (e.g., port 993 is the correct secure IMAP port for SSL) helps the user understand and empowers them to handle similar issues in the future.
It also improves customer satisfaction and reduces repeat tickets for the same issue.
Why not the others?
b. Sounds condescending and is not professional.
c. You should only close the ticket after confirming full resolution and educating the user.
d. Only necessary if this is a recurring issue or a known Telecom misconfiguration — not implied here.
This is a poor question...and A isn't a very good answer...for starters the enduser shouldn't even need to do this let alone be educated...apparently the issue was from the IT department for not putting in the correct information. So A for educating the enduser imho is kinda a dumb answer...if anything the answer should be D because the Telecom or IT need to be aware of this issue and they actually need to fix the data...for future issues as well...D final answer!
The answer is 'A. Educate the user on the solution that was performed.'
upvoted 4 times
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