Exam 220-1102 topic 1 question 199 discussion

Answer C ; close the ticket , because the user has already been educated about the solution performed

It has to be A however its not a great solution. Its the least worst solution really. Having worked in tech support you would definatly confirm the email is now working before closing the ticket and while you might email the telecom company to advise of issue its not the next thing you would do. And B is laughably wrong!

Only reasonable answer IMHO

close the ticket

This is a poor question...and A isn't a very good answer...for starters the enduser shouldn't even need to do this let alone be educated...apparently the issue was from the IT department for not putting in the correct information. So A for educating the enduser imho is kinda a dumb answer...if anything the answer should be D because the Telecom or IT need to be aware of this issue and they actually need to fix the data...for future issues as well...D final answer!

Technician already educated end user to change port number so the next step would be close the ticket.

Answer C ; close the ticket

C. Close the ticket out. The only time accordable with CompTIA best pratices that we have to educate the user is about malware removal...

The answer is obviously A since that is logically the only good response you can give to the user and not cause any problems to anyone.

The answer is 'A. Educate the user on the solution that was performed.'