Exam 220-1101 topic 1 question 228 discussion

C. Ask the user about the symptoms the computer is experiencing. Explanation: Before taking any specific actions, it's crucial to gather information about the reported issue. Asking the user about the symptoms the computer is experiencing can provide valuable insights into the nature of the problem. This initial step helps the technician understand the user's perspective, gather details about the issue, and potentially identify whether the reported problem is indeed related to a virus or another issue.

I believe the answer should be C

Before taking any action to resolve the reported virus issue, the technician should gather more information about the problem from the user. Asking the user about the symptoms the computer is experiencing can provide critical insights into the nature and behavior of the suspected virus. Some important information to gather includes: Specific error messages or warning signs the user encountered. Any unusual behavior of the computer (e.g., slow performance, unexpected pop-ups, crashes). When the issue first started and any recent changes or activities on the computer. Any websites visited or software installed recently that might be related to the infection. Understanding the symptoms and potential sources of the infection will help the technician formulate an effective plan of action to resolve the problem. It also allows the technician to determine if further investigation is needed or if running antivirus software (Option B) immediately is a suitable step based on the information provided by the user

The FIRST step the technician should take when a user reports a computer virus is option C: Ask the user about the symptoms the computer is experiencing. By gathering information about the symptoms, the technician can better understand the nature of the virus infection and its potential impact on the system. This information will help the technician determine the appropriate plan of action to resolve the problem effectively. It is essential to have a clear understanding of the situation before proceeding with any specific actions like running antivirus software or making backups.

Running antivirus is a real world simple check and solution. Comptia troubleshooting steps want you to not assume user is correct though. Step 1. Identify issue - ask questions and identify symptoms. C. Ask the user about the symptoms the computer is experiencing.