A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?
Best practices for Malware Removal:
1. Investigate and verify malware symptoms.
2. Quarantine infected systems.
3. Disable System Restore in Windows.
4. Remediate infected systems:
Update anti-malware software.
Scanning and removal techniques (e.g., safe mode, preinstallation environment).
5. Schedule scans and run updates.
6. Enable System Restore and create a restore point in Windows.
7. Educate the end user.
Disabling System Restore before removal is recommended to prevent possible re-infection, as it may unintentionally save a backup copy of the suspect file, which will remain even after removal is completed
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