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Exam 220-1102 All Questions

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Exam 220-1102 topic 1 question 243 discussion

Actual exam question from CompTIA's 220-1102
Question #: 243
Topic #: 1
[All 220-1102 Questions]

All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working fine until a recent software patch was deployed. Which of the following would BEST resolve the issue?

  • A. Rolling back video card drivers
  • B. Restoring the PC to factory settings
  • C. Repairing the Windows profile
  • D. Reinstalling the Windows OS
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Suggested Answer: A 🗳️

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dcv1337
Highly Voted 1 year, 3 months ago
Selected Answer: A
The recent software patch may have changed the default icon size in Windows. Rolling back the video card drivers will restore the default icon size. Restoring the PC to factory settings or repairing the Windows profile are more drastic measures that should only be taken if rolling back the video card drivers does not resolve the issue. Reinstalling the Windows OS is the last resort and should only be done if all other options have failed.
upvoted 12 times
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6809276
Most Recent 8 months, 4 weeks ago
Selected Answer: A
Since ICON are large, this is a visual issue which is cause by graphic card. So A is the only one that make sense.
upvoted 1 times
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Jay987654
10 months, 2 weeks ago
Selected Answer: C
C. Repairing the Windows profile is the best solution to resolve the issue. The issue appears to be related to a user profile setting that controls the icon size on the desktop. It could have been altered by the recent software patch, causing the icons to appear larger than usual. Rolling back video card drivers, restoring the PC to factory settings, or reinstalling the Windows OS may be too drastic of a solution and may not specifically address the issue. Additionally, these options may cause data loss or further complications.
upvoted 3 times
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ConqiD
1 year, 1 month ago
Selected Answer: C
Rolling back video card drivers (Option A) might not be necessary if the issue is related to the Windows profile, and it could potentially create other problems.
upvoted 2 times
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Moaeed1
1 year, 4 months ago
Selected Answer: C
Rolling back video card drivers might be a potential solution if the issue specifically relates to the graphics card or its drivers causing the icon size problem. However, since the issue arose after a software patch deployment, repairing the Windows profile is a more comprehensive approach that addresses potential profile-related issues
upvoted 3 times
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