A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?
One of the possible causes of random and incorrect characters appearing on print jobs sent to a laser printer is an outdated or corrupted driver. The driver is a software component that communicates between the operating system and the printer, and converts data into a format that the printer can understand. If the driver is outdated or corrupted, it may send incorrect or garbled data to the printer, resulting in poor print quality or errors. The technician should update the driver to the latest version from the manufacturer’s website, or uninstall and reinstall it if necessary. Reference: https://www.comptia.org/training/books/a-core-1-220-1101-study-guide (page 47)
The most likely cause of the issue is a C. Update the driver.
Outdated or corrupted printer drivers can lead to various print quality issues, including incorrect character printing. By updating the driver, the technician can ensure that the printer is communicating correctly with the computer and using the latest software to process print jobs.
Here's why the other options are less likely:
A. Replace the fuser: Fuser issues typically result in problems like toner smears, streaks, or paper jams. They are not directly related to incorrect character printing.
B. Adjust the rollers: Roller issues can cause paper jams or poor image quality, but they are not the primary cause of random and incorrect characters.
D. Shake the toner: Shaking the toner cartridge can help distribute the toner evenly, but it's unlikely to resolve issues caused by a faulty driver.
Therefore, updating the printer driver is the most effective solution to address the incorrect character printing issue.
GG
This section is not available anymore. Please use the main Exam Page.220-1101 Exam Questions
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
JonHin
2 months, 2 weeks agoNate_A
5 months, 2 weeks agosirpetey
1 year, 5 months agoDadadagreat
1 year, 10 months ago