A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan is unable to locate the source of an infection. Which of the following should the technician check NEXT?
D. Browser plug-ins
When a user is receiving repeated pop-up advertising messages while browsing the internet and a malware scan doesn't identify the source, the next step for the technician should be to check browser plug-ins. Here's why:
Browser Plug-ins:
Malicious or unwanted browser extensions or plug-ins can often be the cause of intrusive ads and pop-ups.
Check the installed browser extensions and disable or remove any suspicious or unnecessary plug-ins.
This doesn't have to do with browser plug-ins rather their Pop-ups & Redirect settings on Chrome & Edge, for example: 'chrome://settings/content/popups'. If these pop-ups are unwarranted, they are likely getting through with false certificates and a cross-site scripting attack from page you're using.
If you think you are connecting to the wrong web addresses in general, check DNS settings, you can run CLI ping tools to ping your system's connections & ensure you're connecting to correct IP addresses.
Pop-up advertising messages are often caused by malicious browser plug-ins. If a malware scan is unable to locate the source of an infection, the technician should check the user's browser plug-ins.
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