To troubleshoot the issue of a remote user having trouble accessing an online share, screen-sharing software would be the most likely tool to use. Ex: Team viewer, microsoft teams and discord.
he correct answer is C. Virtual private network (VPN).
A VPN would most likely be used to troubleshoot access to an online share because it can establish a secure connection between the remote user and the network, ensuring they have the proper network access to reach the shared resource.
A VPN can help establish a secure and private connection over the internet, which can resolve access issues related to network restrictions or geographic location.
On the other hand, screen-sharing software would allow a support person to see what’s happening on the user’s screen, but it wouldn’t necessarily solve network-related access issues. It’s more about allowing someone else to control and interact with a user’s system remotely.
For troubleshooting remote access to an online share, "Screen-sharing software" would be the most likely tool as it allows direct visualization of the user's environment and the issue they're facing.
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