A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?
A.
Uninstall one antivirus software program and install a different one.
B.
Launch Windows Update, and then download and install OS updates.
C.
Activate real-time protection on both antivirus software programs.
D.
Enable the quarantine feature on both antivirus software programs.
E.
Remove the user-installed antivirus software program.
Having two antivirus programs running at the same time can cause performance issues, especially if both programs are running real-time protection. The technician should remove the user-installed antivirus software program and let the default antivirus program do its job. The reason I don't say A is the correct answer because it says "and install a different one", it's just leading to the same problem so E. is the best answer.
Any sane person would choose E, B might come in a later step if E didn't fix the issue, I would't blame you those questions are poorly written it causes a decent human to lose his brain cells.
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