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Exam 220-1101 All Questions

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Exam 220-1101 topic 1 question 314 discussion

Actual exam question from CompTIA's 220-1101
Question #: 314
Topic #: 1
[All 220-1101 Questions]

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

  • A. Reinstall the mouse drivers.
  • B. Use the Function key.
  • C. Calibrate the digitizer.
  • D. Configure the mouse settings.
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Suggested Answer: B 🗳️

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BestSumy
Highly Voted 1 year, 3 months ago
Selected Answer: B
If a user's trackpad has stopped working, the following steps could help resolve the issue: B. Use the Function key. Many laptops have a function (Fn) key combination that can enable or disable the trackpad. It's possible that the trackpad was accidentally disabled using this key combination. The user should try pressing the appropriate Fn key combination (often indicated by a trackpad symbol on one of the function keys) to see if this re-enables the trackpad.
upvoted 10 times
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lara400
Highly Voted 1 year, 1 month ago
Mouse is a MOUSE! Trackpad IS NOT a mouse. All the mouse answers have NOTHING to do with the trackpad. laptops have a Fn key (not all of them) that lets users enable and disable a trackpad. Hence: Answer is B
upvoted 5 times
Nate_A
5 months, 2 weeks ago
Correct mouse settings are for mouse. Trackpad/touchpad has its own settings section. At least on Windows 11
upvoted 1 times
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JonHin
Most Recent 2 months, 2 weeks ago
B The explanation is that some laptops have a Function key (Fn) that can be used to toggle the track pad on or off. This can be useful if the user wants to use an external mouse instead of the track pad, or if the track pad is accidentally activated by palm movements. The user should look for a Fn key on their keyboard and a track pad icon on one of the other keys, such as F5 or F9, and press them together to enable or disable the track pad.
upvoted 1 times
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wahalaboy
3 months, 2 weeks ago
Selected Answer: B
Many laptops have a Function (Fn) key combination that enables or disables the trackpad. The user might have accidentally disabled the trackpad by pressing this key combination. This is the quickest and most likely solution for restoring trackpad functionality. While reinstalling drivers or configuring settings could also help in some cases, the Function key is the first step to check in this scenario.
upvoted 2 times
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Dez487
5 months, 1 week ago
Selected Answer: B
Function key enable/disable will resolve the FUNCTIONALITY of the trackpad.
upvoted 3 times
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Nate_A
5 months, 2 weeks ago
The most likely solution for a malfunctioning trackpad is D. Configure the mouse settings. Often, simple settings like sensitivity, acceleration, or accidental tap protection can be adjusted to improve trackpad performance. Checking and adjusting these settings can often resolve issues like unresponsive or erratic trackpad behavior. Here's why the other options are less likely: A. Reinstall the mouse drivers: This would be relevant if the issue was with a physical mouse, not a built-in trackpad. B. Use the Function key: Function keys are typically used to toggle specific features like screen brightness or audio volume. They wouldn't directly address a trackpad issue. C. Calibrate the digitizer: Calibrating the digitizer is relevant for touchscreen devices, not trackpads. By adjusting the mouse settings, the user can often restore the trackpad's functionality without requiring hardware intervention. GG
upvoted 1 times
Nate_A
5 months, 2 weeks ago
However after reading comments and reassessing GG this is response to answer B: Function keys are often used to toggle the touchpad on and off. The specific key combination may vary depending on the laptop manufacturer, but it's typically a combination of the Function key (Fn) and another key, such as F6, F7, or a dedicated touchpad icon key.   By pressing this key combination, the user can quickly disable the touchpad if it's causing issues or if an external mouse is connected. GG
upvoted 1 times
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CloudChef
5 months, 2 weeks ago
B. Use the Function key. Many laptops include a Function (Fn) key combination (e.g., Fn + F5) to enable or disable the trackpad. If the trackpad stops working, it might have been accidentally disabled, and using the Function key can re-enable it. This is the easiest and most likely solution to check first.
upvoted 2 times
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MikeNY85
11 months, 4 weeks ago
Selected Answer: A
https://support.microsoft.com/en-us/windows/fix-touchpad-problems-in-windows-30b498e5-0caa-9740-2b21-336ea75ee756#:~:text=manufacturer%20for%20help.-,If%20your%20touchpad%20isn't%20working%2C%20it%20may%20be%20a,taskbar%2C%20then%20select%20Device%20Manager. Microsoft website about touchpad not working, go to device manager, update the drivers (reinstall them).
upvoted 1 times
MikeNY85
11 months, 4 weeks ago
I am sorry, using a Function key can resolve the issue.. answer is B
upvoted 3 times
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realOneThrive
12 months ago
B - A trackpad is not a mouse, and it's highly unlikely that the drivers for that get corrupted if they were talking about trackpad drivers. Some laptops have this function built-in, just like the ones you use to lower the brightness or mute audio, there are some combinations of "Fn" keys that will disable the trackpad.
upvoted 2 times
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[Removed]
1 year ago
The correct answer is B. Use the Function key. Most laptops have a function key (often labeled as Fn) that can be used to enable or disable the trackpad. The user should try pressing the Fn key along with the appropriate function key (usually F7 or F9) to toggle the trackpad on or off. This may resolve the issue. Here's why the other options are incorrect: A. Reinstalling mouse drivers may not address the issue with the trackpad. C. Calibrating the digitizer is typically done for touchscreen devices, not trackpads. D. Configuring mouse settings may not resolve the issue if the trackpad is disabled or malfunctioning. Using the Function key is a quick and simple solution to try first, making it the best answer.
upvoted 4 times
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BabaBoer
1 year, 4 months ago
Selected Answer: A
Dealt with it myself, just reinstall the drivers
upvoted 4 times
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Raffaelloo
1 year, 5 months ago
Selected Answer: A
Reinstall the mouse drivers
upvoted 2 times
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SR1991
1 year, 6 months ago
Selected Answer: A
If your touchpad isn't working, it may be a result of a missing or out-of-date driver. Updating or reinstalling your touchpad drivers in Device Manager may help solve the problem. To open Device Manager, enter device manager in Search on the taskbar, then select Device Manager.
upvoted 2 times
JasonMunoz
2 months, 3 weeks ago
Thats not how an IT tech should open Device Manager. The real way is windows key+R and typing in devmgmt.msc and run
upvoted 1 times
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[Removed]
1 year, 7 months ago
i think it's d. identify the problem and inquire about environmental or infrastructure changes.
upvoted 2 times
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ComPCertOn
1 year, 9 months ago
Selected Answer: A
A is the answer
upvoted 2 times
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