A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?
VNC is a remote desktop-sharing protocol that allows a technician to view and control a user's screen in real time. It is commonly used for remote support and troubleshooting across different operating systems.
RDP (Remote Desktop Protocol) → Allows full control over a remote system but may log out the local user instead of simultaneous viewing.
RDP stands for Remote Desktop Protocol, which directly implies remote access and control of the desktop.
VNC (Virtual Network Computing) allows remote access to another computer's screen, but is less commonly used than RDP for Windows systems.
C. VNC (Virtual Network Computing)
VNC allows for remote desktop sharing, which means the technician can view the user's screen and interact with it in real time to troubleshoot and provide assistance. This is a common approach for remote desktop support and collaboration.
VNC can be used to allow multiple users to simultaneously view one user's screen along with that user, because you are on the systems network, similar to how remote desktop services work together if running on a server.
Web Answer: Virtual Network Computing access and control with Remote Desktop. You can use Remote Desktop to access a computer running Virtual Network Computing (VNC) software on macOS, Linux, or Windows, and view and interact with the computer's screen. VNC access is similar to the Control command in Remote Desktop.
https://support.apple.com/guide/remote-desktop/virtual-network-computing-access-and-control-apde0dd523e/mac#:~:text=Desktop%20User%20Guide-,Virtual%20Network%20Computing%20access%20and%20control%20with%20Remote%20Desktop,Control%20command%20in%20Remote%20Desktop.
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