A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
Scenario: Q241. A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?
Answer: You will need to check the drivers for you USB adapter under devmgmt.msc. Find device under Universal Serial Bus Controllers > USB Root Hub, right-click device and select properties, here you can navigate to the Driver dialog box. You can look at Driver Details, Update Driver, Disable Device, or Uninstall device.
"Drivers, like most Microsoft Windows system components, can log errors to the system event log. The errors are visible in the Event Viewer."
https://learn.microsoft.com/en-us/windows-hardware/drivers/kernel/logging-errors#:~:text=Drivers%2C%20like%20most%20Microsoft%20Windows,visible%20in%20the%20Event%20Viewer.
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