Exam 220-1101 topic 1 question 321 discussion

Actual exam question from CompTIA's 220-1101

Question #: 321
Topic #: 1

A technician is troubleshooting a laptop that shuts down intermittently. When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover. Which of the following should the technician do NEXT?

A. Turn on the laptop and move it again to replicate the issue.
B. Reseat the memory modules and the SSD.
C. Remove the internal battery and look for loose parts.
D. Inspect the connections for a damaged cable.

Show Suggested Answer

Suggested Answer: C 🗳️

by Tae888 at Aug. 17, 2023, 6:52 a.m.

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Tae888

Highly Voted 1 year, 4 months ago

Selected Answer: C

I will have to go with C guys. Coming from ChatGpt:s certainly a valid troubleshooting step when dealing with many types of laptop issues. However, in the context of the scenario provided, there's an audible noise when the laptop is repositioned. This suggests a physical issue inside the laptop, like a loose part or component, rather than just a cable that might be disconnected or damaged. Choosing to inspect for loose parts first (especially after hearing a noise) can help identify if something is rattling or moving inside, which can cause shorts or physical damage to other components. After ensuring there are no loose parts, then inspecting connections and cables would be a logical subsequent step. In the A+ exam (and in real-life scenarios), the order of operations is essential. Addressing the most immediate and obvious symptoms first often leads to faster and safer resolutions.

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JonHin

Most Recent 4 months, 2 weeks ago

The correct answer is A. Turn on the laptop and move it again to replicate the issue. One of the basic troubleshooting techniques is to reproduce the problem and observe the symptoms. This can help to identify the cause and the solution of the issue. By turning on the laptop and moving it again, the technician can verify if the noise is related to the laptop’s movement, and if it affects the laptop’s performance or stability. The noise could indicate a loose or damaged component, such as a fan, a hard drive, or a cable, that needs to be fixed or replaced

upvoted 1 times

JonHin

4 months, 2 weeks ago

The other options are not the best next steps, because they do not confirm the source of the problem, and they may cause more damage or complications. Reseating the memory modules and the SSD (option B) may be helpful if the laptop has booting or performance issues, but it is unlikely to solve the noise problem. Removing the internal battery and looking for loose parts (option C) may be risky if the technician does not follow proper safety precautions, such as disconnecting the power cord and wearing an anti-static wrist strap. Inspecting the connections for a damaged cable (option D) may be part of the troubleshooting process, but it should be done after replicating the issue and narrowing down the possible causes.

upvoted 2 times

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realOneThrive

7 months, 4 weeks ago

Selected Answer: C

Yeah I think it's C by elimination; none of the answers make sense, but C is the most reasonable one.

upvoted 1 times

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Onero_1z

1 year, 3 months ago

Selected Answer: C

It’s C

upvoted 2 times

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