A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
A
Calibrating the touch screen is the best action to resolve the issue of inaccurate touch input. Calibration adjusts the touch screen’s sensitivity and alignment to match the user’s touch. Resetting the mobile device could erase user data and settings and may not fix the touch screen issue. Replacing the LED screen or updating the mobile device are unnecessary and costly actions that may not solve the problem.
A. Calibrate the touch screen
Explanation:
Calibrating the touch screen is the most appropriate action when the user is experiencing issues with the touch responsiveness. Calibrating involves configuring the touch screen so that it accurately recognizes and responds to touch input. This process ensures that the touch screen aligns properly with the display and accurately registers touch points.
Correct answer is A. Calibration adjusts the touch screens sensitivity and alignment to match the users touch.
B. resetting the mobile device could erase user data and settings and may not fix the touch.
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