Exam N10-008 topic 1 question 565 discussion

Actual exam question from CompTIA's N10-008

Question #: 565
Topic #: 1

A network administrator responds to a support ticket that was submitted by a customer who is having issues connecting to a website inside of the company network. The administrator verifies that the customer could not connect to a website using a URL. Which of the following troubleshooting steps would be BEST for the administrator to take?

A. Check for certificate issues.
B. Contact the ISP.
C. Attempt to connect to the site via IP address.
D. Check the NTP configuration.

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Suggested Answer: C 🗳️

by Hchfyvggjg at Aug. 29, 2023, 7:06 p.m.

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3Ycam

11 months, 4 weeks ago

Selected Answer: C

C. Attempt to connect to the site via IP address.

upvoted 1 times

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salah112

1 year ago

Selected Answer: C

C. Attempt to connect to the site via IP address. When troubleshooting connectivity issues to a specific website, attempting to connect to the site via its IP address helps to determine if the problem is related to DNS resolution. If the connection succeeds using the IP address but fails using the URL, it suggests a DNS-related issue.

upvoted 3 times

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Hchfyvggjg

1 year, 3 months ago

Selected Answer: C

C. Attempt to connect to the site via IP address. When a customer is having trouble connecting to a website using a URL, one of the initial troubleshooting steps is to try connecting to the site using its IP address. This step can help narrow down the issue and determine whether the problem lies with DNS resolution or some other network-related issue

upvoted 3 times

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