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Exam PK0-005 topic 1 question 117 discussion

Actual exam question from CompTIA's PK0-005
Question #: 117
Topic #: 1
[All PK0-005 Questions]

A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan?

  • A. Establish a minimally viable product.
  • B. Prepare new knowledge base documentation.
  • C. Update the project baseline and schedule.
  • D. Periodically review vendor performance.
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Suggested Answer: B 🗳️
by jksdbfb at Aug. 31, 2023, 4:15 a.m.

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jksdbfb
11 months, 2 weeks ago
Selected Answer: B
B - When implementing a new system, it's crucial to provide users with resources to understand how to use it. A knowledge base or user documentation would have been helpful in this situation, as it could guide employees on how to use the new self-service benefits enrollment system, reducing the need for them to call the human resources team for assistance.
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