Exam CS0-003 topic 1 question 36 discussion

Actual exam question from CompTIA's CS0-003

Question #: 36
Topic #: 1

A SOC manager receives a phone call from an upset customer. The customer received a vulnerability report two hours ago: but the report did not have a follow-up remediation response from an analyst. Which of the following documents should the SOC manager review to ensure the team is meeting the appropriate contractual obligations for the customer?

A. SLA
B. MOU
C. NDA
D. Limitation of liability

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Suggested Answer: A 🗳️

by nmap_king_22 at Sept. 4, 2023, 6:22 a.m.

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dave_delete_me

9 months, 3 weeks ago

A. SLA Service Level Agreement Ya'll!!!

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Alizade

1 year, 3 months ago

Selected Answer: A

The answer is A. SLA.

upvoted 1 times

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kmordalv

1 year, 5 months ago

Selected Answer: A

SLA is a contract or document that defines the expectations and obligations between a service provider and a customer regarding the quality, availability, performance, or scope of a service.

upvoted 1 times

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nmap_king_22

1 year, 5 months ago

Selected Answer: A

To ensure that the SOC team is meeting the appropriate contractual obligations for the customer in terms of response time and remediation, the SOC manager should review: A. SLA (Service Level Agreement) The SLA typically outlines specific service-level expectations, including response times, incident resolution times, and other performance-related commitments. It defines the agreed-upon service levels that the SOC team is expected to meet for the customer. In this case, the SOC manager should check the SLA to verify the agreed-upon response time for vulnerability reports and the associated remediation process.

upvoted 2 times

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