Exam CS0-003 topic 1 question 36 discussion

A. SLA Service Level Agreement Ya'll!!!

A) SLA MOU (memorandum of understanding) is not legally binding. SLA (service level agreement is). Certmaster Topic 7B: Understanding Vulnerability Reporting Outcomes and Action Plans A memorandum of understanding (MoU) is a legal document that outlines the terms and conditions of an agreement between two or more parties. It is an agreement that is not legally binding but serves as a document of understanding and good faith among the parties involved. A service-level agreement (SLA) is a legally binding contract between two or more parties that defines the level of service to be provided by one party to another. It often governs the relationship with a third-party service provider. It outlines the services provided, the terms of service, the responsibilities of each party, and the penalties for failing to meet them

The answer is A. SLA.

SLA is a contract or document that defines the expectations and obligations between a service provider and a customer regarding the quality, availability, performance, or scope of a service.

To ensure that the SOC team is meeting the appropriate contractual obligations for the customer in terms of response time and remediation, the SOC manager should review: A. SLA (Service Level Agreement) The SLA typically outlines specific service-level expectations, including response times, incident resolution times, and other performance-related commitments. It defines the agreed-upon service levels that the SOC team is expected to meet for the customer. In this case, the SOC manager should check the SLA to verify the agreed-upon response time for vulnerability reports and the associated remediation process.