Exam N10-008 topic 1 question 534 discussion

Actual exam question from CompTIA's N10-008

Question #: 534
Topic #: 1

A help desk supervisor discovers the following ticket excerpt while reviewing notes in a customer’s account:

Received report that customer was unable to use the scanner to read barcodes, the internet no longer worked, and the monitor was fuzzy. Arrived on site and began troubleshooting.
Confirmed monitor issue. Replaced VGA cable.
Confirmed scanner failure. Scanner USB cable was unattached. Reattached cable.
Confirmed internet issue. Duplicated on test laptop. Escalated to ISP.

Which of the following BEST describes what the technician was doing?

A. The technician was questioning the obvious.
B. The technician was implementing preventative measures.
C. The technician was approaching multiple problems individually.
D. The technician was determining if anything had changed.

Show Suggested Answer

Suggested Answer: C 🗳️

by Alizade at Sept. 9, 2023, 4:16 p.m.

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stinkle

8 months ago

The answer is A. always question the obvious first when troubleshooting. This is what the technician is describing in the ticket.

upvoted 1 times

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Mousie898

1 year, 1 month ago

I think is a A The technician started looking at the obvious first, like checking cables and duplicating the concern with the internet connection (escalating it to ISP) The technician did approach each problem individually, but don’t we all do that when we have different concerns? You can’t fix 3 different concerns at the same time. So is best to check the obvious for each one of them.

upvoted 3 times

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salah112

1 year, 5 months ago

Selected Answer: C

C. The technician was approaching multiple problems individually.

upvoted 1 times

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Alizade

1 year, 8 months ago

Selected Answer: C

The technician was approaching multiple problems individually.

upvoted 2 times

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