Which of the following best describes the document that defines the expectation to network customers that patching will only occur between 2:00 a.m. and 4:00 a.m.?
An SLA is an agreement between a company and a vendor that stipulates performance expectations, such as minimum uptime and maximum downtime levels. Organizations use SLAs when contracting services from service providers such as Internet Service Providers (ISPs)
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kmordalv
Highly Voted 11 months, 1 week ago