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Exam 220-1101 topic 1 question 318 discussion

Actual exam question from CompTIA's 220-1101
Question #: 318
Topic #: 1
[All 220-1101 Questions]

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

ipconfig /all
ping 8.8.8.8
ping comptia.org

Which of the following steps in the troubleshooting process does this series of commands represent?

  • A. Establish a theory.
  • B. Verify full system functionality.
  • C. Establish a plan of action.
  • D. Identify the problem.
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by Onero_1z at Sept. 11, 2023, 5:02 p.m.

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lara400
1 year, 3 months ago
User says they have Internet problems. Ipconfig shows the users IP status - do they have an IP address? Do they have a Default Gateway? (Remember the Default Gateway is to connect OUT to another Network - i.e Internet). Ok, so lets establish they have the Default Gateway and IP then try DNS issue. 8.8.8.8 is Google's DNS servers, this means you will ping them to see if you can connect to them or not. If you cannot connect to them then you have DNS issues. Lastly, pinging comptia.org may imply that you have an IP address and other details AND you can connect to Google's DNS servers (8.8.8.8) then comptia.org DNS address may not be resolving. You can do a nslookup comptia.org to get the IP address and check connectivity on the IP address. Answer: D I would say...
upvoted 2 times
BIZ2021
1 year, 1 month ago
Certainly! If the technician identifies a DNS-related issue, he can resolve it by using the ipconfig /flushdns command. This command clears the DNS cache and can help address DNS-related problems. So, the correct answer remains option D
upvoted 1 times
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NSA_Poker
1 year, 3 months ago
Selected Answer: D
We're not sure what the problem is specifically. ipconfig show us the NIC (network interface card/controller), ping 8.8.8.8 tells us if we can ping out of the local network & ping comptia.org tells us if the DNS is working.
upvoted 1 times
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BabaBoer
1 year, 6 months ago
Selected Answer: D
Pinging something is not resolving an issue, this is simply testing things.
upvoted 1 times
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aniaquen232
1 year, 7 months ago
The technician is using these commands to diagnose and identify the issue that's preventing the user from accessing the internet. The "ipconfig /all" command provides information about the PC's network configuration, while the "ping" commands are used to check network connectivity and whether the PC can reach specific IP addresses (8.8.8.8 and comptia.org). https://halafurniture.com/wall-to-wall-carpets/Identifying the problem is the initial step in troubleshooting the issue.
upvoted 1 times
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aniaquen232
1 year, 7 months ago
The series of commands performed by the technician represents the following step in the troubleshooting process: D. Identify the problem. The technician is using these commands to diagnose and identify the issue that's preventing the user from accessing the internet. The "ipconfig /all" command provides information about the PC's network configuration, while the "ping" commands are used to check network connectivity and whether the PC can reach specific IP addresses (8.8.8.8 and comptia.org). Identifying the problem is the initial step in troubleshooting the issue.
upvoted 1 times
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PatrickH
1 year, 7 months ago
It is D. You need to identify the problem first. IPCONFIG and Ping absolutely help you identify the problem not resolve the problem.
upvoted 1 times
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nampon01
1 year, 8 months ago
Selected Answer: A
problem(no internet) next step is identify causes with ipconfig/all ad pings
upvoted 1 times
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manj_123
1 year, 8 months ago
Isn't it C, the user has established a plan of action?
upvoted 1 times
[Removed]
9 months ago
No, it's definitely D, trying to identify the problem ipconfig (is there an IP? could be DHCP) ping IP (can I ping an IP address at all? could be routing issue, gateway, etc) ping name (can I resolve a name? could be DNS)
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Community vote distribution
A (35%)
C (25%)
B (20%)
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