A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. Which of the following BEST describes the issue with the laptop?
D is the most likely answer.
A) The docking station is improperly installed.
This can make the laptop sit uneven but it shouldn't make the laptop hot.
B) The hard drive is disconnected
This would make the laptop not boot because of missing drive.
This will also not make the laptop run hot
C) The CPU fan is too powerful
The user must have installed some drone propellers to make it fly (not sit leveled)
When cpu fan is blowing hard, it is mostly that the cpu is running hot and the fan is trying to cool down the temperature of the CPU. Or can be a fault issue and it is a sign to replace the laptop fan (clicking noises).
D)The battery is damage
This make the laptop uneven due to swollen battery. User might have improper power management on the laptop. Can be a cause of overcharging which can decrease the life of the battery.
So D is the likely answer
A. The docking station is improperly installed.
If the laptop is unable to sit level on the workspace and is uneven, it suggests that it may be docked or connected to a docking station, and the docking station is not properly aligned or connected. Docking stations are designed to provide additional connectivity and features to laptops but must be properly installed for the laptop to sit level and function correctly.
Options B, C, and D do not directly address the issue of the laptop not sitting level due to an improper docking station installation.
What about the fact that the user reported the laptop is too hot? How does a docking station cause that? Hot laptop, can't sit level points to a swollen battery so D. The battery is damaged is correct.
upvoted 3 times
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