A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?
A.
The Windows 10 desktop has Windows 10 Home installed.
B.
The Windows 10 desktop does not have DHCP configured.
A. The Windows 10 desktop has Windows 10 Home installed.
The most likely reason for the unsuccessful Remote Desktop Protocol (RDP) connection in this scenario is that the Windows 10 desktop is running Windows 10 Home edition. Windows 10 Home does not support incoming RDP connections; it only supports outgoing RDP connections. To allow incoming RDP connections, you would need a version of Windows 10 that includes the "Remote Desktop Host" feature, such as Windows 10 Pro or Enterprise.
The fact that you can ping the computer successfully indicates that there is network connectivity between your computer and the Windows 10 desktop, so issues related to DHCP configuration, Wi-Fi, or hibernation are less likely to be the cause of the RDP connection failure in this case.
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