Exam 220-1102 topic 1 question 283 discussion

Actual exam question from CompTIA's 220-1102

Question #: 283
Topic #: 1

A user is unable to access a website, which is widely used across the organization, and receives the following error message:

The security certificate presented by this website has expired or is not yet valid.

The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

A. Reboot the computer.
B. Reinstall the OS.
C. Configure a static IP.
D. Check the computer's date and time.

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Suggested Answer: D 🗳️

by FT786 at Sept. 18, 2023, 11:17 a.m.

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FT786

9 months ago

D. Check the computer's date and time. The error message "The security certificate presented by this website has expired or is not yet valid" typically occurs when the computer's date and time settings are incorrect. Certificates have a validity period, and if the computer's system clock is set to a date or time outside that range, it can trigger this error. The technician should check the date and time settings on the user's computer and ensure they are correctly configured. If the date and time are incorrect, setting them to the current date and time should resolve the issue. Rebooting the computer (A), reinstalling the OS (B), and configuring a static IP (C) are unlikely to address this specific error message.

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