Exam 220-1102 topic 1 question 301 discussion

Actual exam question from CompTIA's 220-1102

Question #: 301
Topic #: 1

A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

A. Inform the customer that the issue is not within the scope of this department.
B. Apologize to the customer and escalate the issue to a manager.
C. Ask the customer to explain the issue and then try to fix it independently.
D. Respond that the issue is something the customer should be able to fix.

Show Suggested Answer

Suggested Answer: B 🗳️

by nssadmin at Sept. 21, 2023, 1:17 p.m.

Comments

Submit Cancel

brownigh

Highly Voted 9 months ago

Selected Answer: B

Manager can handle Karen’s problems

upvoted 7 times

...

Kenito

Most Recent 9 months ago

please a made a purchase but I can't download the questionnaire. Can someone give me guidance. Thank you

upvoted 1 times

...

shkejo

9 months, 3 weeks ago

Selected Answer: B

The answer is B. You call somebody with higher rank when you have customer problems like this.

upvoted 1 times

...

nssadmin

1 year, 2 months ago

Selected Answer: A

A. is the first course of action.

upvoted 1 times

Jfree91

11 months, 2 weeks ago

the questions is asking for BEST option not First.. therefore it cant be A. B is the correct answer for this one

upvoted 3 times

...

Exam 220-1102 All Questions

View all questions & answers for the 220-1102 exam

Exam 220-1102 topic 1 question 301 discussion

Comments

brownigh

Kenito

shkejo

nssadmin

Jfree91

SY0-701