Exam FC0-U61 topic 1 question 185 discussion

D. Establish a theory of the cause. Reviewing the patch installation history helps the technician determine if recent updates may be causing the reported issues, which aligns with establishing a theory of the cause in the troubleshooting methodology.

B. Identify the problem. Identifying the problem involves gathering information and analyzing data to understand the nature and scope of the issue. Reviewing patch installation history helps the technician understand if recent updates or patches might have caused or contributed to the reported issues with the workstations. This step is crucial in determining the root cause of the problem before proceeding with further troubleshooting or implementing solutions.

I think the answer is correct, B. Identify the Problem. The only other close one would be D, however, the technician is solely reviewing the patch note history in order to understand the problem. If he/she were to test something with the patch notes, that would be establishing a theory.

I believe the answer is D. Establish a theory of the cause. The problem is already identified as multiple users have reported it and the technician is already aware of the problem. Reviewing the patch installation history is a step toward understanding the potential cause of the reported issues. It helps the technician identify whether recent software updates or patches may have contributed to the problems users are experiencing. This step involves gathering information and forming a hypothesis or theory about what might be causing the issues. Once the theory is established, further steps can be taken to confirm or refute it, leading to a resolution (implementing the solution). Therefore, "Establish a theory of the cause" is the correct step in this context.

I believe the answer is D. Establish a theory of the cause. The problem is already identified as multiple users have reported it and the technician is already aware of the problem. Reviewing the patch installation history is a step toward understanding the potential cause of the reported issues. It helps the technician identify whether recent software updates or patches may have contributed to the problems users are experiencing. This step involves gathering information and forming a hypothesis or theory about what might be causing the issues. Once the theory is established, further steps can be taken to confirm or refute it, leading to a resolution (implementing the solution). Therefore, "Establish a theory of the cause" is the correct step in this context.