Exam FC0-U61 topic 1 question 335 discussion

C. Testing the theory. When troubleshooting an issue, testing the theory is part of the process of identifying a solution. After you’ve identified potential causes (through gathering information, spotting symptoms, and determining if anything has changed), you need to test those theories to see if they lead to a resolution of the problem. Testing helps confirm if the theory you have about the issue is correct, and if the solution works.

C. Testing the theory Testing the theory is part of the troubleshooting process, particularly when you're trying to identify the solution. Once you have a theory about the possible cause of the problem, you need to test it to confirm whether it's the true cause of the issue.

The question should state "identify the problem" not solution. E. Gathering information would be correct if the question was asked correctly. Along with A, B, & D There is no "Identify the Solution" in the Troubleshooting Methodology. 1. Identify the Problem 2. Research Knowledge Base/Internet, if applicable 3. Establish a Theory of Probable Cause: 4. Test the Theory to Determine the Cause 5. Establish a Plan of Action to Resolve the Problem & Identify Potential Effects 6. Implement the Solution or Escalate as Necessary 7. Verify Full System Functionality & Implement Preventive Measures 8. Document Findings/Lessons Learned, Actions, & Outcomes If anything, the answer should be C if they wanted to keep "identify the solution"

C. Testing the theory This step comes after you've identified a potential root cause of the problem and are in the process of confirming whether your hypothesis is correct, thereby identifying a solution.

gathering information aka research is comptias second step in the troubleshooting methodology. this is incorrect as far as comptia is concerned