A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
RAM?
Your computer's system memory is made up of physical memory, called system memory or Random Access Memory (RAM), and virtual memory. System memory is not permanent storage, like a hard disk drive that saves its contents when you turn off your computer.
The message "The amount of system memory has changed" indicates that there is a problem with the random access memory (RAM) modules in the computer. The RAM may be loose, faulty, or incompatible with the motherboard or other components. The GPU, HDD, and CPU are not directly related to system memory and would not cause this message to appear.
If you have changed the amount of RAM on your Dell computer, you will receive the error message “The amount of system memory has changed. If you did not change your memory… To resolve this issue, try to reseat the memory. “
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